This is long but please read the entire thing and check again the day before your appointment. It is your responsibility to be familiar with and comply with these requirements. They are subject to change without notice.
For NEW and FORMER clients, I require pre-approval before appointments can be made. (those not groomed by me in 2020) Any appointments made without approval will be canceled without warning. All new pets must be well behaved and accepting of the grooming process. Pets that bite or fight will be sent home. All matting will be shaved very close. I do not brush out matts.
I am not yet accepting pets over 30lbs.
A NON-REFUNDABLE fee is required for all appointments until further notice.
Most pets are ready in an hour and a half. Please be on time for pick up. My door will not be open as a safety precaution. Close it after you enter. Your pet will be in the big bottom kennel with soft towels to lay on while waiting for you. Mask up prior to entering. Release your pet, leash up and you're done :)
There will be no onsite payments. (no cash, cards, or checks) Many of you are familiar with this process but for those who are not, I will send an invoice to the email you use to make appointments. You will pay directly from that invoice just as you did for the deposit. I use Square, the same card processing company I used in-salon.
Current clients(groomed by me in 2020) you may book as usual.
Everyone else MUST be pre-approved. Non-approved appointments will be canceled without warning
Any questions? Please text me: 503 516 7387(Deena)
$30(bath/nails) or $45(groom) non-refundable fee will be required to hold your appointment
You will receive an email several days before your appointment prompting you to confirm your appointment and pay your fee. This will be taken off your grooming bill. All criteria mentioned above must be met or the appointment will not be honored and the fee will be forfeited. All appointments will require confirmation and acceptance of these new procedures no later than 48 hours prior, preferably by text, or they will be canceled and offered to others with no further notice.
If you agree with this, please text or email me "I agree, please email me an invoice for the appointment fee"